{"tool":"get_job","result":{"requisitionId":"548662_external_USA-MD-Hyattsville","client":"Giant Food - PROD","title":"Associate Service Center Admin I","description":"Category/Area of Expertise: Human Resources
Job Requisition: 548662
Address: USA-MD-Hyattsville-8301 Professional Place Ste115
Store Code: Human Resources - Brands (5148731)
Who is Giant & Why Join Us?
Born in the DMV, Giant Food has proudly served our communities for over 90 years. From our first store on Georgia Avenue to becoming the #1 grocer in the Baltimore-Washington area, we've stayed rooted in what matters most-our people and our neighborhoods. Today, we operate more than 160 stores across D.C., Maryland, Virginia, and Delaware, continuing our mission to be the most trusted and loved local food retailer.
At Giant, our purpose goes beyond the aisles. We actively partner with community organizations to enrich the lives of our neighbors and create meaningful impact where we live and work.
When you join Giant, you become part of a culture built on three core commitments: Grow, Care, and Belong.
We support your growth through tuition reimbursement, scholarships and grants, leadership development, career advancement opportunities, continuous learning, and access to financial resources like Market USA Credit Union.
We care for our associates with comprehensive healthcare, life insurance, paid parental leave, wellness programs, a 401(k) plan with up to a 5% company match (eligible positions), paid time off, employee assistance programs, and wellbeing resources that support you both on and off the job.
You'll belong in an inclusive environment supported by Business Resource Groups, recognition programs, community outreach initiatives, and volunteer opportunities that connect you to the communities we serve.
Join our team and be part of a 90+ year legacy-because food makes us a grocery store, but our people make us GIANT.
POSITION SUMMARY
Do you enjoy bringing order to busy workdays and helping your teammates stay on track? As a Corporate associate, you keep work organized and moving. You'll partner closely with others, solve everyday challenges and provide the support teams need to stay organized and get results.
Position Summary:
Act as a first point of contact for all associate HR-related phone or self-ticketing inquiries while maintaining a high degree of confidentiality. Record all interactions in the case management system, resolve, record resolution, and close case. Forward all interactions requiring research or more in-depth analysis/response to subject matter experts. Use all navigational tools provided to find answers and inform Supervisor of missing, inaccurate or confusing documentation. Work toward continuous improvement and skills building.
WHAT YOU WILL DO
Grow Our People
• We care deeply about people, enjoy diversity and develop talent to get the best out of all of us
Obsess Over Customers
• We delight our customers with innovative products and experiences that support a healthier future for people and planet
Win Together
• We collaborate across boundaries to deliver on our strategy and purpose
Operational Excellence
• Respond to incoming phone calls or self-service tickets during scheduled times from employees, managers, terminated employees, family members and outside agencies or vendors
• Reference company policies and procedures and access systems to ensure accuracy of response and to offer all available information to assist with the highest level of customer service
• Recognize when escalation to a subject matter expert or to the Supervisor is necessary
• Record the details of each call or self-ticket. Maintain confidentiality of all information.
• Perform HR transactions in the HR system, and other applications as appropriate, within scheduled timeframes and with a high degree of accuracy and strict adherence to written procedures
• Utilize the case management system, knowledge base and other tools to actively manage caseload in accordance with team production goals and established service level objectives
• Participate in ongoing training to improve expertise, customer service skills and productivity
WHAT YOU WILL BRING
• High school diploma and 2-3 years' experience working in an office environment
• Experience in delivery of customer service
• Experience in HR and payroll processes and procedures
• Experience in a customer service call center preferably
• Intermediate MS Office skills
• Excellent listening and telephone skills
• Ability to ask relevant questions, clarify incomplete information and summarize key points
• Good data entry skills with a high attention to detail to provide accurate information
• Able to manage multiple priorities on an ongoing basis","department":"Human Resources","departmentId":"653fe10849d7290031273231","employmentType":[{"value":"Full Time"}],"datePosted":"2026-09-02T00:00:00.000Z","applyUrl":"https://aholddelhaizeapply.appvault.com/external/home?jobId=548662&company=Giant Of Maryland LLC","attributes":[""],"recruiterAssigned":null,"address":[{"city":"Hyattsville","state":"MD","country":"USA","zipCode":"","address1":"8301 Professional Place Ste115","location":{"type":"Point","coordinates":["",""]}}],"city":"Hyattsville","state":"MD","zipCode":"","country":"USA","salaryMin":null,"salaryMax":null,"salRateType":null,"brandId":1037388,"createdAt":"2026-09-02T00:00:00.000Z","updatedAt":"2026-09-02T20:07:00.723Z"},"summary":"Job details for Associate Service Center Admin I"}